My thumb is raw, my fingers rough,
My throat is dry, my voice is gruff,
My legs are sore, as is my back,
My feet still swell, but we're on track.~Luke 9/23/08
I spent today in the warehouse stuffing maps into envelopes, addressing them and adding postage. We needed to get out somewhere around 2,000 today.
No one really knew how many.
Here's a small sampling of our work:
Envelopes
So, that's what I did today: Helped continue the legacy of great customer service and support that Sonlight works very hard to provide. I don't know how much the envelopes cost, or how much everyone gets paid for those many hours, but each postage sticker was $2.87... that's a lot of money to make sure the maps people have for their Sonlight experience are correct.
Making things right.
That's something I am very proud to be a part of.
~Luke Holzmann
Filmmaker, Writer, Expectant Father
I probably missed the news since I've not been on the forums, but what's with the maps?
Sorry you might be seeing envelopes in your sleep tonight :)
Wendy, the new maps from Avyx were missing Hawaii on the US side and a few small islands from the World side (I believe). They were corrected, and now Sonlight is replacing the "defective" ones and asking that customers destroy the errant maps so bad product is not circulated further.
~Luke
Well, who needs Hawaii anyway? You have some picky SL customers :)
Dripping in sarcasm,
I sympathize. I used to work political campaigns and remember the seemingly endless envelopes that needed to be stuffed.It seems like such a simple and easy job...until you've have to do it for any length of time.
You ladies are great! I'm glad to know I have a sympathizer, Dawn. Much appreciated.
~Luke
So sorry for your pain (physical and financial!) - but thanks for doing your best to make it right. That speaks much louder than $2.87 to us.
Megan, you are so right: It is well worth the effort and the money. I'm just the kind of guy who cringes when I have to spend any money at all--just ask my wife <smile>--so when companies do things that cost them to make the customer happier, I'm always impressed. But making the effort to correct errors is a must, and I'm happy to be involved with a company that does that.
~Luke
Well, I think that you guys are fabulous. I've already told all my family about the incredible customer service we've received, and it's only our first year, and we're only doing preschool! Sonlight has called us to ask how our year was going, sent a DVD with helpful information, and has just been incredible. No other company could have made this first year better! And it's things like making sure all the curriculum is correct and then quickly replacing it when it's not that sets you guys apart.
Kristen (or is UK better? <smile>),
Thanks so much for the kind words. It's always great to hear from the happy customers, and not just the upset ones <smile>.
~Luke